Refund policy

Return & Refund Policy

At THREADZU, we're committed to your satisfaction. Please review our return policy carefully to understand your options.

Return Window

You may request a return within 5 days of delivery for damaged, defective, or misprinted items only.

Eligible Returns

We accept returns for:

  • Damaged products – Items damaged during shipping
  • Defective items – Manufacturing defects or quality issues
  • Misprinted designs – Incorrect prints or design errors
  • Wrong items shipped – You received a different product than ordered

Return Requirements

To process your return, you must provide:

  • Unboxing video (highly recommended for faster processing)
  • Clear photos of the damaged/defective product
  • Photos of the original packaging
  • Photos of the courier packaging (if damaged)

Note: Without proper documentation, we may not be able to verify the issue and process your return.

Non-Returnable Items

We cannot accept returns for:

  • Wrong size ordered by customer
  • Change of mind or preference
  • Items damaged by customer (cuts, tears, stains)
  • Products without defects or damage
  • Custom or personalized orders (unless defective)

Size-Related Issues

Please note:

  • A measurement tolerance of ±0.5 inches (±1.27 cm) is standard for apparel and not eligible for returns
  • If you ordered the wrong size, exchanges are not available. Please refer to our size chart before ordering
  • For suspected size discrepancies beyond tolerance, contact us with measurements and photos

Color Variations

We use premium digital printing with certified inks. Minor color variations between your screen and the printed product are normal and not considered defects. We recommend reviewing product mockups carefully before ordering.

Refund Process

Once your return is approved and received:

  • Refunds are processed within 7–10 working days
  • Amount will be credited to your original payment method
  • Shipping charges are non-refundable

Lost or Delayed Orders

Lost in Transit: If your order is confirmed lost by the courier, we'll issue a full refund.

Delayed Delivery: If your order isn't delivered within 15 days (Air) or 20 days (Surface), contact us for a replacement or refund.

Delivery Issues

If your package appears damaged or tampered with upon delivery:

  • Note the damage in the courier's delivery remarks before accepting
  • Take photos of the damaged packaging
  • Contact us immediately at shankarr4888@gmail.com
  • If severely damaged, you may refuse the delivery

Unserviceable Locations

If your delivery location becomes unserviceable after order placement, we cannot be held responsible for return-to-origin charges or refunds.

How to Request a Return

  1. Email us at shankarr4888@gmail.com within 7 days of delivery
  2. Include your order number and issue description
  3. Attach all required photos and videos
  4. Our team will review and respond within 24-48 hours

Important Notes

  • Return shipping costs are borne by the customer unless the error is ours
  • Custom return addresses are not available due to courier limitations
  • Always unbox packages carefully to avoid accidental damage
  • Keep all packaging materials until you've inspected your order

Questions?

For any questions about returns, refunds, or exchanges, reach out to us at shankarr4888@gmail.com We're here to help!